Terms and Conditions

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DIMITROVSKI LTD

Terms and Conditions

 These conditions set out the terms of the contract between DIMITROVSKI LTD (“the Contractor”) and you (“the Customer”) and explain your rights and obligations and responsibilities and those of the Contractor.

Interpretation

Any reference in these conditions to “we” or “us” is a reference to the Contractor.

Any reference in these conditions to “you” is a reference to the Customer.

“Goods” means the goods being removed and/or stored.

Quotations
1.1. The Quotation price given is for carrying out the removals service as stated and does not include, (unless otherwise stated in writing) any of the following:

1.1.2. Taking up or laying floor coverings

1.1.3. Disconnecting or reconnecting appliances and fixtures

1.1.4. Parking fees

1.1.5. Custom duties, port charges or other fees payable to government bodies or agencies.

1.2. Unless already agreed, extra charges may also be applied if;

1.2.1. The work is carried out on a Saturday, Sunday, Public Holiday or outside the hours of 07:00 – 18:00 at your request.

1.2.2. The work does not commence within 48 Hours of the acceptance.

1.2.3. We are required to move goods at your request, above the ground floor or first upper floor.

1.2.4. We supply, at your request any additional services, including moving extra goods or increasing our liability as described in Clause 8.

1.2.5. You request collection or access to your goods while in storage.

1.2.6. Restrictions to access prevent the free movement of goods without mechanical equipment or alterations.

1.2.7. Restrictions to access prevent the unloading/loading of goods within 20 metres of the doorway.

1.2.8. There are delays or events outside our reasonable control that increase the resources and/or time required to carry out the work.

1.3. Any additional work such as moving goods into and out of storage on separate days are charged at the standard hourly rates as independent jobs, unless specified in the written quotation. Excluded Goods

2.1. The following items must not be submitted for removal or storage and will not be moved by us.

2.1.1. Stolen goods, drugs, highly flammable or explosive materials/items, (including petrol, gas bottles, aerosols, paints and ammunition).

2.1.2. Jewellery, precious metals or stones, money, bonds, deeds, securities, coins, stamps or goods or collections of a similar kind, (unless agreed in writing).

2.1.4. Goods which are hazardous to health.

2.1.5. Perishable goods and/or goods requiring a controlled environment.

2.1.6. Animals or plants.

2.1.7. Goods that are prohibited by law or require special licence or permits for import or export.

2.2. If such goods are submitted without our knowledge, we will make them available for you to collect. If they are not collected within a reasonable time, we will apply for an appropriate court order to dispose of the goods, at your expense.

3.1 If you postpone or cancel this Agreement, at our discretion we may charge you according to how much notice is given. “Working days” refer to the normal working week of Monday to Friday and excludes weekends and Public Holidays.

3.1.1 More than 10 working days before the removal was due to start: Deposit returned.

3.1.2 Between 5 and 10 working days inclusive before the removal was due to start: 50% of deposit to be returned.

3.1.3 Less than 5 working days before the removal was due to start: No deposit to be returned.
3.2 You will not benefit from a right to cancel under the Consumer Contracts Regulations.

4.1 Unless otherwise agreed by us in writing:

4.1.1 Payment is required by cleared funds immediately upon completion of the removal.

4.1.2 You may not withhold any part of the agreed price. This will also apply if there has been any loss, damage, breakage or if there is any dispute between you and us.

4.1.3 Cheques are not accepted as a form of payment.

4.1.4 Deposit amounts are agreed on the quote and will be deducted from the final tax invoice.

5.1 Any parking or other fees or charges that we have to incur and pay in order to carry out the services you require. In all these circumstances you will be responsible for the extra charges.

5.1.1 The Insurance Option will only apply if it is stated on the Quotation. A summary of the insurance cover maintained by us and any main exclusions from the cover is either enclosed with these conditions or is available on request.

5.1.2 Our quotation is not a guarantee that we have vehicles available on the day you require. Accordingly your acceptance of our quotation does not constitute a contract between us until you have paid the deposit and received email confirmation from us.

5.1.3 Interest will be added for late payments, full and final payment is to be made on the day the job is completed.

6.1. In the event of loss of or damage to Your goods caused by Our negligence or breach of contract, our liability to You shall not exceed £40 per item.

6.1.2 A policy can be purchased at the minimum charge of £300, a declaration form needs to be completed with value of each item you are insuring, 

6.1.3 We will only accept Standard Liability if You provide us with a valuation of Your goods on the form which we provide.

6.1.4 We will accept liability for loss or damage only in the following circumstances:

(a) arising from our negligence or breach of contract whilst the goods are in our physical possession, or

(b) whilst the goods are in the possession of others if the loss or damage is established to have been caused by our failure to pack the goods to a reasonable standard where we have been contracted to pack the goods that are subject to the claim.

(c) Loss of/or damage to china, glassware and fragile items unless they have been both professionally packed and unpacked by Us or our Subcontractor. In the event of an accident involving an owner packed container where damage would have occurred irrespective of the quality of the packing, then Our maximum liability is limited to £100 for the entire contents of the box or the actual value of the damaged items (taking into account the items age and condition at the time of loss or damage) whichever is less

6.2.1 Determination of amount of Our liability for loss or damage

6.2.2 Standard Liability.

6.2.3 If You advise Us of the value of Your goods, prior to the work commencing ,the amount of Our liability to You in the event of loss or damage to those goods in breach of clause 6 will be determined by Clauses 6.1.4 a, 6.1.4 b, 6.1.4 c, up to a maximum liability of £10,000 in the event of the total loss of the goods. We may agree to accept liability for a higher amount, in which case We may make an additional charge.

6.2.4 In the event of loss of or damage to Your goods in breach of clause 6, Our liability to You shall not exceed a sum equivalent to the cost of their repair or replacement whichever is the smaller sum, taking into account the age and condition of the goods immediately prior to their loss or damage, up to the maximum liability of £10,000 referred to in clause 6.1.1 (unless We have agreed a higher amount with You).

6.2.5 Where the lost or damaged item is part of a pair or set, our liability to You, where it is assessed as the cost of replacement of that item, is to be assessed as a sum equivalent to the cost of that item in isolation, not the cost of that item as part of a pair or set.

6.2.6 In the event of our liability to you representing the full value of an item, we may at Our option remove it as salvage. Where items are capable of repair for a sum less than the replacement cost, taking into account the age and condition, the repair cost will be Our maximum liability.

6.2.7 In the event of the loss of an owner packed container we will accept a maximum liability of £100.

6.2.8 In the event of loss of or damage to Your goods caused by Our negligence or breach of contract, our liability to You shall not exceed £40 per item.

6.2.9 We will only accept Standard Liability if You provide us with a valuation of Your goods on the form which we provide.

6.3 We do not accept liability for loss of or damage to goods confiscated, seized, removed or damaged by Customs Authorities or other Government Agencies unless we have been negligent or in breach of contract.

6.3.1 Where we provide a list of goods or a receipt and send it to you, it is your responsibility to notify us of any inaccuracy within 48 Hours if no such list of goods is deemed to be accepted by you as accurate

• Liability and Insurance
• Extended Liability

6.3.2 If you advise us of the value of your goods prior to work commencing, our liability in the event of loss or damage will be determined up to a maximum of the declared value.

6.3.3A higher value may be agreed in writing before commencement of work and may incur an additional charge.

6.3.4 In the event of loss or damage to your goods, our liability to you shall not exceed a sum equivalent to the repair or replacement of those goods, whichever is the lowest sum, up to a maximum of the declared value.

6.3.5 Where an item is part of a pair or set, our liability to you is assessed as the cost of that item in   and not the cost of the item as part of a pair or set.

6.3.6 If you have not provided us with a written valuation prior to work commencing, or you do not require us to apply Extended Liability, then our liability to you shall not exceed £40.00 per item.

6.3.7 Time Limit for Claims

6.3.8 You must note any visible loss, damage or failure to produce any goods at the time of delivery and DIMITROVSKI REMOVALS LTD’ office must be informed on the day of the move. A detailed inventory of damaged goods must be provided to us within 48 Hours of the job being completed. We will not accept claims outside of this period. We accept no responsibility for loss or damage to property after a job is complete and payment is received.

6.3.9 Throughout the duration of the Removal if we are unable to unload due to the paperwork being dormant for the sale, exchange or cancellation of the property and our vehicles are loaded with your belongings your items will be held in storage for the days until completion is finalised at an additional cost based on our daily storage rates.
In the event that any delays occur due to key handover issues, signing of documents, legal or administrative procedures, or any other circumstances outside of our control that prevent unloading or continuation of work, a waiting-time fee will apply. Any waiting time beyond the agreed schedule will be charged as an additional cost based on our standard hourly rate. These charges will be added to the final invoice.

Booking Policy: We have a 4 hours minimum booking policy. This covers for 2 Removal Experts and a Luton van.